Terms and Conditions

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Design & Preview Tool:

Our Design & Preview Tool is intended to provide a general representation of the font, color, placement, and layout of your customized product.

Please note that the preview is not an exact representation of the final product. Font styles, sizes, colors, placement, and proportions may appear slightly different on the finished product due to differences in materials, embroidery, production methods, screen settings, and other factors.

Minor variations are normal and are not considered product defects.

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Welcome to WEST EMBROIDERY.

 

These Terms & Conditions apply to purchases made through westembroidery.com. By placing an order with WEST EMBROIDERY, you agree to the terms outlined below.

Please review these terms carefully before completing your purchase.

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1. General

Customers may purchase our products through our online store at westembroidery.com.

If you have questions regarding an order or product, please contact our customer service team at sales@westembroidery.com.

All merchandise remains the property of WEST EMBROIDERY until payment has been completed.

WEST EMBROIDERY reserves the right to cancel, place on hold, or further review any order if fraudulent or suspicious activity is suspected. This may affect processing or delivery times.

WEST EMBROIDERY also reserves the right to correct typographical errors, pricing errors, product descriptions, availability, or other website information when necessary.

Because many of our products are customized and handmade, minor variations in materials, color, dimensions, embroidery, placement, weight, or appearance may occur.

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2. Custom Orders & Cancellations:​

Custom orders require approximately 7–10 business days for production. This timeframe does not include shipping or transit time.

Production times are estimates and may vary depending on order volume, product availability, customization requirements, holidays, or other circumstances.

IMPORTANT — PLEASE REVIEW YOUR PERSONALIZATION

Customers are responsible for reviewing all personalization information before submitting an order, including:

• Spelling

• Names

• Initials

• Uppercase and lowercase letters

• Colors

• Fonts

• Sizes

• Other customization details

Once an order enters production, changes cannot be guaranteed.

Because our products are made specifically for each customer, customized and personalized products are final sale and cannot be returned or exchanged,  Sale items are also final sale unless otherwise stated.

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 3.Cancellations:

Customers may request to cancel an order within 24 hours of placing the order.

After the 24-hour cancellation period, cancellation requests cannot be guaranteed. If production has already started, the order cannot be cancelled.

Approved cancellations will be refunded to the original payment method.

Please allow up to 7 business days, depending on your bank or payment provider, for an approved refund to appear in your account.

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4. Shipping & Delivery

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Orders are shipped to the address provided by the customer during checkout via USPS GROUND

Customers are responsible for making sure their shipping address is complete and accurate before submitting an order.

When available, customers will receive a shipping confirmation and tracking information once the order has been shipped.

Please note that production time and shipping time are separate.

Once a package has been transferred to the shipping carrier, WEST EMBROIDERY does not control the carrier's delivery schedule and cannot guarantee an exact delivery date.

Carrier delays, weather conditions, holidays, incorrect addresses, and other circumstances outside our control may affect delivery times.

WEST EMBROIDERY is not responsible for shipping delays caused by the carrier after an order has been shipped.

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5. Uncollected packages

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Customers are responsible for accepting or collecting their packages.

A $25 fee may apply to packages that are refused, unclaimed, or returned to WEST EMBROIDERY due to circumstances caused by the customer.

Additional shipping charges may also apply if the customer requests that the package be shipped again.

If you need to make a change or cancel an order, please contact us as soon as possible and within the applicable 24-hour cancellation period.

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6. Payment

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Available payment methods will be displayed during checkout.

Payments are processed at the time of purchase through the payment options available on our website, including PayPal when applicable.

Payment information is processed through secure third-party payment providers. WEST EMBROIDERY does not directly store complete credit card information.

WEST EMBROIDERY reserves the right to cancel, hold, or review an order when suspicious payment activity is detected.

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7. Returns and exchanges

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Because WEST EMBROIDERY specializes in customized and personalized products, all custom orders are final sale.

Custom products cannot be returned or exchanged because of:

• Incorrect spelling or information submitted by the customer

• Change of mind

• Incorrect customization selected by the customer

• Minor variations in color, font, placement, size, or appearance that are inherent to the customization or production process.

• Delay in shIpments

However, if you receive an item incorrectly produced due to an error made by WEST EMBROIDERY, please contact us so we can review the issue.  Please contact us before returning any product.

If we determine that the problem resulted from an error on our part, WEST EMBROIDERY will provide an appropriate resolution and will cover or reimburse applicable return shipping costs when necessary.

Returns authorized by WEST EMBROIDERY should be sent according to the return instructions provided by our customer service team.

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8.Refunds

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A full refund may be issued when an eligible order is cancelled within the 24-hour cancellation period, provided production has not already begun.

Refunds will generally be issued to the original payment method.

Processing times vary by financial institution and may take up to 7 business days after the refund has been issued.

Refunds are not available for completed customized or personalized products except when required because of an approved claim involving a defect, damage, or an error made by WEST EMBROIDERY.

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9. Claims

If your order arrives different from the customization information submitted with your order, please contact WEST EMBROIDERY customer service before returning the item.

Please include your order information and, when possible, clear photographs showing the issue.

WEST EMBROIDERY will review the claim and provide instructions regarding replacement, correction, return, or refund when applicable.

Do not return a product without first contacting WEST EMBROIDERY.

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10. - Security

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WEST EMBROIDERY uses third-party payment providers to securely process online payments.

Payment information transmitted during checkout is protected through the security measures provided by our website platform and payment processors.

Although we take reasonable measures to protect customer information, no online transmission or storage system can be guaranteed to be completely secure.

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11 - Intellectual Property

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All content appearing on westembroidery.com, including WEST EMBROIDERY branding, original designs, photographs, graphics, text, product descriptions, and other original website content, is owned by WEST EMBROIDERY or used with permission, unless otherwise stated.

Content from our website may not be copied, reproduced, distributed, modified, published, or used for commercial purposes without prior written permission from WEST EMBROIDERY.

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12 - Privacy & Personal Information

 

WEST EMBROIDERY collects information necessary to process and fulfill customer orders. This may include:

• Customer name

• Email address

• Telephone number

• Billing and shipping information

• Order details

• Purchase history

This information may be shared with service providers when necessary to process payments, produce orders, ship packages, operate our website, or provide customer service.

WEST EMBROIDERY does not sell customers' personal information.

 

13. EMAIL MARKETING

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Customers may choose to receive promotional emails, product updates, or special offers from WEST EMBROIDERY.

Customers who subscribe to marketing communications may unsubscribe at any time by using the unsubscribe option provided in the email or by contacting us.

 

14. Cookies

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Our website may use cookies and similar technologies to improve website functionality, remember shopping preferences, understand website traffic, and support advertising or analytics.

Third-party services, such as analytics, advertising, social media, payment, or e-commerce providers, may also use cookies according to their own privacy policies.

Customers can manage or disable cookies through their browser settings.

 

15. Changes to These Terms

WEST EMBROIDERY reserves the right to update or modify these Terms & Conditions when necessary.

Any changes will become effective when the updated Terms & Conditions are published on westembroidery.com.

Customers are encouraged to review these terms before placing an order.

CONTACT US

For questions regarding an order, customization, cancellation, return, or these Terms & Conditions, please contact:

WEST EMBROIDERY
Website: westembroidery.com
Email:sales@westembroidery.com

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